Deerfield’s Employee Of The Month will recognize a team member who – via one remarkable example of extraordinary service, a consistent pattern of delivering exceptional guest service, or both – embodies a genuine and tireless “spirit of hospitality” in the way that he or she engages with our guests. An Employee Of The Month will distinguish himself or herself with courtesy, friendliness, empathy, enthusiasm, hard work and determination. He or she will, by word and deed, make a lasting positive impression on both guests as well as fellow team members each of whom will be inspired to emulate the effort and attitude of the Employee Of The Month. Winners of the Employee Of The Month Award will exemplify the Forewinds Hospitality credo of “Satisfaction Is Never Enough. Guests must be astounded – every visit – every experience – every day.”
2019 Employee of the Month Award Winners
Alex Johnson was nominated by several Deerfield department heads for his dedication to serving both guests and team members alike, contributing to many aspects of Deerfield’s business with care and determination, and for his tireless willingness to assist on any project big or small with enthusiasm and courtesy.
Kerman “KJ” Joseph
Kerman has done an amazing job bringing an enthusiastic attitude, a friendly face, and a skilled culinary skill set to our Sunday Brunch team, as lead on the Sunrise Station. Many Sunday Brunch guests go out of their way to comment about KJ’s warm rapport and positive approach to each guest interaction.
Further, KJ has been a key addition to the catering team in the kitchen, skillfully assisting with entrée preparation, overseeing hors d’oeuvre presentations, and coordinating so many details of our catered events schedule.
Joel has been with Deerfield since May of 2017 and in about two years with Deerfield, has helped lead several remarkable facility improvements that have made the guest experience even more exceptional. Joel’s list of skills and projects are too numerous to list here. We have seen him tackle anything from electrical and plumbing to painting and woodworking with talent, enthusiasm and determination.
Additionally, Joel regularly pitches in on any number of special requests – operationally during our largest events, helping supervise parking challenges, fixing kitchen equipment in a pinch, and enhancing or improving safety related issues around the property. Many projects pop up late in the evening or overnight, and Joel never hesitates to come back to Deerfield from home to make sure an event or a client is assisted with care. I know Joel is a trusted resource and a friend to all. Deerfield’s internal and external guests are very lucky to have his talents at their disposal.
Lizettte has been with Deerfield since July of 2015, and in over four years of service with Deerfield has served in a number of crucial capacities as Food & Beverage Manager, Banquet Supervisor, Sales Manager, and most memorably, the “Brunch Queen of Newark, DE.” Her talents in guest services, event design, room setup and décor, staff development and overall excellence in event sales and execution have made Deerfield a better place for team members and guests for the past four seasons.
In her nomination, Lizette is described by a manager as “the employee we all desire to be.” Most notably, her willingness to lead by example is truly second to none. Many might transition to a new role and never look back. However after transitioning to Sales from Operations earlier in 2019, she selflessly continued to assist the operations team not only for Easter and Mother’s Day dining events, but to help train the more junior Operations Managers to help ensure they were set up to be successful. Lizette truly embodies the Forewinds Hospitality values, investing time and energy into enriching each client and employee she touches.
In less than a year, Michael Connor has made a meaningful impact on our Food & Beverage team at Deerfield. Michael’s enthusiasm, team-oriented spirit of hospitality, effort, reliability and exceptional guest service has made him an immediate impact player. Not only is Michael extremely admired by our clients and appreciated by our guests, but he has quickly become one of the obvious staff leaders among his peers. Michael encourages his colleagues, and clearly has earned both their friendship and their respect as witnessed during our Summer BBQ. Michael can be trusted with virtually any task or responsibility even after such a relatively short time on the crew.
However, don’t take my word for it. We received two separate communications from clients/guests noting how exceptional Michael’s service was during each respective event. Tim Gibbs from the Delaware Academy of Medicine noted, “The service and attitude of one employee stood out as exceptional. Michael Connor was there with a smile, provided expert caring assistance at every turn, and instantly turned a couple of near missteps into wins. He was the evening’s MVP in my book.” Then, we received this from a wedding guest. “Your employees were outstanding! Michael (Connor) was especially wonderful and should be acknowledged by his supervisor in some manner. He was super sweet to me and my husband more than once that night. I had never been to your place and was highly pleased. (The) food was delicious, but the employees made it exceptional.”
Would you like to nominate a Deerfield team member as Employee Of The Month? Please fill out the online form below and tell us your story!
Winners of the Employee Of The Month Award will earn a certificate, the addition of his or her name and likeness on a plaque in the Clubhouse, the sharing of their story via our online and social media platforms, and a $50 gift card. Thanks for nominating a team member for this recognition.